Channel Partners Case Study

As organizations implement complex policies to protect IT data, forgotten password service desk requests increase. A 2012 HDI study shows that over 30 percent of all service desk calls deal with password complexities and resets. With LANDESK Password Central, business users take ownership of password resets through self-service password management.

By enforcing organizational control over password policy, Password Central decreases service desk calls while improving service levels and security. Password Central integrates with LANDESK Service Desk to automatically record and ticket password resets with zero touch from a service desk professional.

The Avatier LANDESK partnership meets the changing needs of IT departments, users, and the business by delivering an immediate and measurable return on your investment. Ochsner Health Systems, the state of Louisiana’s largest private employer, streamlines IT operations while enforcing a strict set of security and compliance controls.

Password Central supports automated password expirations and compliance. Password Central’s self-service system improves customer satisfaction while letting you optimize your service desk resources. With support from LANDESK and Avatier, Password Central is quick and easy to implement.

For information on Password Central, visit http://landesk.com/products/password-central/.