Help Desk Ticketing

For companies lacking an automated password reset tool, password reset requests represent a signification portion of IT help desk tickets. When you automate requests to your ITIL service catalog, like user access provisioning, active directory group management, and access certification requests, you change the way your IT organization operates. IT staff can spend time on higher order priorities, while you service more people, operate with fewer staff, and all the while simultaneously reduce your IT cyber security risks through automation and self-service system administration.

Avatier identity and access management software offers a password reset tool that automatically resets end user passwords without help desk involvement. Imagine opening a ticket, entering the help desk password reset request, storing the information, closing the ticket and capturing your information security metrics through automation. The savings add up fast.