Service Catalog Software

Enterprise service catalog software provides a simple way for employees, consultants, partners and suppliers to request services. True value is realized when both Business and IT services are included in a catalog which results in a single authoritative source for requests. By offering self-service requests, service catalog software makes operations more efficient at a lower operational cost.

Employees in every organization make requests for supplies, system access, equipment, credit cards, facility access, etc. for whatever is needed on the job. Whether it’s a new hire laptop, a sales representative marketing collateral, or customer with support requests, a business service catalog fulfills these requests efficiently in a cost-effective manner.

A business service catalog lists the resources and services available to all workers in an organization. Service catalog software provides workflow that ensures approvals are obtained from the appropriate resource owners. Today’s business service catalog consists of a self-service request system for business users who browse and select services from their computer or mobile device.

Business service catalog software assures control over user account provisions, operational services, and organizational asset budgets. Service catalog software simplifies approval processes by leveraging data from authoritative sources such as the corporate Directory. Service catalog software needs to enable integration to any system allowing for innovative automation without unnecessary delays.

A business service catalog manages requests that support business operations. These include services supporting activities in human resources, accounting and R&D along with the gamut of IT services through a unified self-service portal. As an added benefit, a business service catalog makes compliance reporting and IT audits lean and efficient for enterprises operating in regulated industries.

The Avatier Service Catalog uses an online storefront similar to online shopping as a business service action request system. Regardless of your business model, the Avatier Service Catalog makes it as easy as shopping online to request and fulfill whatever products and services a business user needs.