Workflow Manager supports service catalog requests, identity and access governance, and business service requests. Workflow Manager notifies, alerts, and lets you act on workflow requests requiring your attention. Workflow Manager makes requests for business and IT services more efficient by managing, tracking, and enabling all manual, automated and semi-automated tasks involved in asset management, system access management, and facility access management fulfillment.

Workflow Manager lets you proactively engage with requests for service catalog, access management and IT services. Workflow Manager simplifies the process of responding to requests by giving you a tool to quickly take action with confidence in the accuracy, cost controls, and documentation required. At the same time, Workflow Manager gives you an easy-to-use graphical touch interface for running reports.

Workflow Manager lets you proactively engage with requests for service catalog, access management and IT services. Workflow Manager simplifies the process of responding to requests by giving you a tool to quickly take action with confidence in the accuracy, cost controls, and documentation required. At the same time, Workflow Manager gives you an easy-to-use graphical touch interface for running reports.

Workflow Manager allows for requests with complex requirements and multilevel approvals in a request management system. The Workflow Manager allows you to segment and route approval requests according to the options you specify and escalate requests when the conditions are not met. Workflow Manager makes business processes for receiving, assigning, and fulfilling requests transparent.

When triggered by service catalog and access management requests, Workflow Manager sends an email message or mobile notification to an escalated approver. Workflow Manager sets an escalation path when corporate policies, compliance, and governance conditions fail due to a task timeout, thresholds exceeded, and unmet conditions. Workflow Manager supports the escalation, re-routing and reassignment of workflow.

With Workflow Manager, a system administrator maintains absolute control over business processes and IT service catalog requests. Workflow Manager provides administrators and business users with an intuitive interface with a visual view of requesters; assets, access, assignments and the complete approval process flow for all requests associated to user accounts, groups and organizations.

Workflow Manager streamlines request management by automating the communication to all approvers engaged in a fulfillment process. Workflow Manager lets you automatically execute each step in sequence in a process through its connectors to enterprise systems, applications and cloud services. Workflow Manager allows you to build and execute multi-step, administrative processes as a single automated workflow with assurance.

Workflow Manager uses data from authoritative sources, like Active Directory and LDAP, to automate and route service catalog requests. Workflow Manager configures to existing directories, databases, help desk, and ticketing systems to enable workflows from authoritative sources. Workflow Manager’s flexible architecture enables you to add new systems and cloud subscriptions as your business adapts to change, growth, compliance regulations and uncertainty.